Frequently Asked Questions (FAQs)
1. What is water extraction and why is it importan
Water extraction is the process of removing standing or trapped water from your property after leaks, floods, or burst pipes. It’s the first and most crucial step in the restoration process. Quick extraction prevents mould growth, structural damage, and odour issues, helping protect your property from long-term harm.
2. How do you perform water extraction and repair?
Our experts at Sydney Flood Master use industrial-grade pumps, vacuums, and moisture meters to remove all water — even from hidden spaces like subfloors or wall cavities. After extraction, we perform structural drying, sanitisation, and repairs to fully restore your home or business to its original condition.
3. How long does the water extraction process take?
The duration depends on the amount of water, property size, and materials affected. Most minor water extraction jobs can be completed within a few hours, while larger or multi-room properties may take 1–2 days including drying and monitoring. We work efficiently to minimise downtime and damage.
4. Can you repair damage after the water is removed?
Yes, absolutely. In addition to water removal, we offer complete repair and restoration services, including carpet reinstallation, wall and floor repairs, repainting, and odour removal. Our goal is to return your property to its pre-damage condition quickly and professionally.
5. Is water extraction covered by insurance?
In most cases, yes — if the damage was sudden and accidental, such as from a burst pipe, rainwater intrusion, or storm. Sydney Flood Master provides inspection reports, damage documentation, and claim support to help you file your insurance claim easily and receive fair compensation.
