Frequently Asked Questions (FAQs)
1. What does your water damage restoration service include?
Our Water Damage Restoration Service in Sydney covers the complete recovery process — from emergency water extraction, structural drying, and mould prevention to sanitisation and full restoration. Sydney Flood Master ensures your home or business is safe, clean, and fully restored after any water-related incident.
2. What are the most common causes of water damage?
Water damage can result from burst pipes, roof leaks, overflowing sinks or toilets, appliance malfunctions, sewage backups, or flooding. Regardless of the source, our team quickly identifies the cause, stops further leakage, and begins the restoration process to prevent additional damage.
3. How quickly should I call after noticing water damage?
You should contact Sydney Flood Master immediately. The first 24–48 hours are critical to prevent mould growth and structural weakening. We offer 24/7 emergency response and can typically arrive within 60 minutes anywhere in Sydney to begin the restoration process.
4. Can wet carpets, floors, and walls be saved after water damage?
In most cases, yes. Using our industrial-grade dehumidifiers, air movers, and moisture detection systems, we can dry and restore most carpets, walls, and floors. However, if the water is contaminated (e.g., sewage or grey water), some materials may need to be safely replaced to ensure hygiene.
5. Do you assist with insurance claims for water damage restoration?
Yes, we do. Sydney Flood Master works directly with major insurance providers across Sydney. We provide detailed inspection reports, photos, and documentation needed to process your claim quickly and smoothly, ensuring minimal stress and maximum claim approval.
