Frequently Asked Questions (FAQs)
What qualifies as an emergency restoration service?
An emergency restoration service is required when water, flood, or sewage damage occurs unexpectedly and needs immediate action to prevent further property damage or health risks. At Sydney Flood Master, we handle emergencies like burst pipes, storm flooding, roof leaks, sewage backups, and major water leaks — any time, day or night.
How quickly can your team respond to an emergency in Sydney?
We provide 24/7 emergency services and aim to reach your property within 60 minutes of your call. Our rapid response team is strategically located across Sydney to ensure we can start water extraction and drying immediately to minimise losses.
What should I do while waiting for the emergency team to arrive?
If safe to do so, turn off the main water and electricity supply in affected areas. Try to move valuable items to a dry location and avoid walking on wet carpets or floors. Once our team arrives, we’ll take full control and start the restoration safely and efficiently.
Do you handle insurance claims for emergency restorations?
Yes. We work with most major insurance companies and can provide damage assessment reports, photographs, and restoration documentation to support your insurance claim. Our team ensures the process is smooth and stress-free during emergency situations.
Why should I trust Sydney Flood Master for emergency restoration?
We are Sydney’s trusted emergency restoration specialists because of our 24/7 availability, experienced IICRC-certified technicians, advanced drying equipment, and customer-first approach. We respond fast, act professionally, and restore your property to pre-damage condition with minimal disruption.
